Deerwood Bank Business Solutions

Protecting Your Identity

To report a lost or stolen Debit Card call Shazam: (800) 383-8000
To report a lost or stolen Deerwood Bank Credit Card call: (800) 367-7576

At Deerwood Bank, protecting your privacy and identity is paramount. That is why we are dedicating this page to keep you informed about the latest types of scams and fraudulent attempts that may affect you financially and potentially be used to steal your identity. In addition, we are providing you with links to help you in the event that you feel your identity has been compromised. If you have any questions or concerns call us at 1-800-291-6597 or email us at info@deerwoodbank.com.

There are times when an employee from the bank may call you to ask for updated information or to confirm other personal data. If you prefer, please take down the employee’s name and call 1-800-291-6597 to verify that the employee does indeed work at Deerwood Bank. The person who answers the phone can then direct you to the employee that called.

How Identity Theft Happens

Identity theft starts with the misuse of personally identifying information such as name and social security number, credit card numbers, or other financial account information. Skilled identity thieves may use a variety of methods to get hold of your information, including:

  • Dumpster Diving - Rummage through trash looking for bills or other paper with personal information on it.
  • Skimming - Steal credit or debit card numbers by using a special storage device at a merchant or at an ATM when processing a card transaction.
  • Phishing - Pretend to be with a financial institution or company and send spam or pop-up messages to get someone to reveal or respond with their personal information.
  • Changing Your Address - Divert the billing statement or another account notice to another location by completing a change of address form with the financial institution or company.
  • Theft - Stealing wallets and purses or mail, including bank and credit card statements, pre-approved credit offers, orders of new checks, or tax information. Stealing personal records or bribing employees with access to personal records to steal them.
  • Pretexting - Using false pretenses to obtain personal information from financial institutions, telephone companies, and other sources.

Links

Here are links that are helpful and can inform you about steps you can take to protect your identity – as well as to assist you in the event that your identity has been compromised. Remember; contact Deerwood Bank immediately if you think your information has been compromised.

You will also want to file a complaint with the Federal Trade Commission. In addition, the FTC hasa helpful brochure to assist you in responding to an incidence of identity theft titled: “ID Theft: What It’s All About”.

1-877-438-4338 600
Penn Avenue, NW
Washington, DC 20580
www.ftc.gov

You will want to notify one of these three credit bureau companies.

Equifax - www.equifax.com  
  To order your report:
1-800-685-1111
PO Box 740241
Atlanta, GA 30374-0241
To report fraud:
1-800-525-6285
PO Box 740241
Atlanta, GA 30374-0241
     
Experian - www.experian.com  
  To order your report:
1-888-397-3742
PO Box 2104
Allen, TX 75013
To report fraud:
1-888-397-3742
PO Box 9532
Allen, TX 75013
     
Trans Union www.tuc.com  
  To order your report:
1-800-916-8800
PO Box 1000
Chester, PA 19022
To report fraud:
1-800-680-7289
PO Box 6790
Fullerton, CA 92834

You can also view your credit report online at no cost to you at: www.annualcreditreport.com.

Recent Identity Theft Scams

We’ve described below some recent examples of bogus emails and phone calls that may be attempts to gain access to your personal information. As always, if you are the receiver of an email and you do not recognize the sender - or if the email does not make any sense to you, it is likely a malicious/bogus email. Never click on any links contained in the email. Just delete the entire email from your inbox.

Visa / MasterCard FRAUD

This one is pretty slick since they provide YOU with all the information, except the one piece they want. Note, the callers do not ask for your card number; they already have it. 
The scam works like this: 
Person calling says - 'This is (name), and I'm calling from the Security and Fraud Department at VISA. My Badge number is 12460, Your card has been flagged for an unusual purchase pattern, and I'm calling to verify. This would be on your VISA card which was issued by (name of bank). Did you purchase an Anti-Telemarketing Device for $497.99 from a marketing company based in Arizona ?' When you say 'No', the caller continues with, 'Then we will be issuing a credit to your account. This is a company we have been watching and the charges range from $297 to $497, just under the $500 purchase pattern that flags most cards. Before your next statement, the credit will be sent to (gives you your address), is that correct?' You say 'yes'. 

The caller continues - 'I will be starting a Fraud Investigation. If you have any questions, you should call the 1- 800 number listed on the back of your card (1-800-VISA) and ask for Security. You will need to refer to this Control Number. The caller then gives you a 6 digit number. 'Do you need me to read it again?' 

Here's the IMPORTANT part on how the scam works - The caller then says, 'I need to verify you are in possession of your card'. He'll ask you to 'turn your card over and look for some numbers'. There are 7 numbers; the first 4 are part of your card number, the last 3 are the Security Numbers that verify you are the possessor of the card. These are the numbers you sometimes use to make Internet purchases to prove you have the card. The caller will ask you to read the last 3 numbers to him. After you tell the caller the 3 numbers, he'll say, 'That is correct, I just needed to verify that the card has not been lost or stolen, and that you still have your card. Do you have any other questions?' 

After you say no, the caller then thanks you and states, 'Don't hesitate to call back if you do', and hangs up. You actually say very little, and they never ask for or tell you the card number. But after we were called on Wednesday, we called back within 20 minutes to ask a question. We were glad we did! The REAL VISA Security Department told us it was a scam and in the last 15 minutes a new purchase of $497.99 was charged to our card. We made a real fraud report and closed the VISA account. VISA is reissuing us a new number. What the Scammer wants is the 3-digit PIN number on the back of the card. Don't give it to them. Instead, tell them you'll call VISA or Master Card directly for verification of their conversation. 

The real VISA told us that they will never ask for anything on the card as they already know the information since they issued the card! If you give the Scammer your 3 Digit PIN Number, you think you're receiving a credit; however, by the time you get your statement you'll see charges for purchases you didn't make, and by then it's almost too late and/or more difficult to actually file a fraud report. 

Verified with Snopes: Click here: snopes.com: Visa Fraud Investigation Scam

Fraudulent Phone Calls:

There have also been numerous phone calls – including to cell phones – where you are told that your Debit Card needs to be activated – or in some cases reactivated. These calls may be from a live person, or you may be given a phone number to call to “activate” your card. When you call the phone number, you again may be speaking to a live person, or in other cases you are put into an interactive voice response system. These are fraudulent phone calls. Please do not give out your personal information – like your debit card number. If you inadvertently do give this information to the caller, please contact Deerwood Bank and we will close your current debit card and order you a new one.

Mobile Banking Safety Tips:

Following a few simple steps can help make Mobile Banking a safe a convenient way to manage your accounts.

  • Avoid storing sensitive information like passwords and social security numbers on your mobile device.
  • Password protect your mobile device and lock it when you’re not using it.
  • Be aware of your surroundings. Don’t type any sensitive information if others around you can see.
  • Log out completely when you complete a mobile banking session.
  • Protect your phone from viruses and malware just like you do for your computer by installing mobile security software.
  • Download the updates for your phone and mobile apps.
  • Use discretion when downloading apps.
  • If you change your phone number or lose your mobile device, let us know right away.
  • Monitor your accounts regularly and immediately report suspicious activity.